Terms and Conditions: Although every effort is made, Immersive Tours shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Immersive Tours retains the right to alter routes, itineraries, fares, inclusions, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.

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Cancellation Policy:
One Day Tours: cancellation or change of date outside of 7 days of departure will result in a 25% cancellation fee. Cancellation or change of date within 7 days of departure will result in a 50% cancellation fee. Failure to board, change of date or cancellation within 48 hours of departure will result in full fare forfeiture.
Multi-day tours: For tours of two or more days, cancellation or change of date outside of 14 days of departure will result in a 50% cancellation fee. Failure to board, cancellation or change of date within 14 days of departure will result in full fare forfeiture.
Special cancellation terms apply to the tours listed below:
Pre-paid diving packages on liveaboard tours will not be refunded if unused or cancelled within 48 hours of departure, including when the passenger has not been cleared to dive due to medical reasons.
Wine Tours in the Hunter Valley Cancellation Policy: Due to the nature of tours to the Hunter Valley and the bookings we make with third-party operators (i.e. wineries, restaurants and tastings etc) the following terms will apply to any cancellations:
• For bookings of less than 4 people: 25% cancellation fee if you provide more than 7 days notice
• For bookings of less than 4 people: 100% cancellation fee if you provide 7 or less days notice
• For bookings of 5 people or more: 25% cancellation fee if you provide more than 30 days notice
• For bookings of 5 people or more: 100% cancellation fee if you provide 30 or less days notice

Immersive Tours will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions. Refunds are not provided for wet or changing weather conditions.

Accommodation Upgrade Policy: Immersive Tours will make every attempt to confirm requests for accommodation upgrades, however accommodation upgrades cannot always be guaranteed. When an upgrade is not available, you will be booked into the dormitory accommodation included in the tour price and refunded the upgrade amount only. Immersive Tours will not refund your entire booking amount and will still expect to carry you on tour. If your booking is subject to you being guaranteed this accommodation upgrade, then please ensure you call our office in advance of your tour to check if it is available.

Extended Tour Travel Insurance Policy: Immersive Tours Australia highly recommends all passengers have travel insurance for the duration of the tour. You may need to provide proof of your travel insurance on the first day of your extended trip (tours of four or more days). You might not be able to join the trip without it. If you fail to produce the relevant insurance proof and you are not permitted to travel, we will not be liable for any fares forfeited for your tour.

Change of Date Policy: Where possible Immersive Tours will try to honour change of date requests that are made with at least 5 days’ notice. This is not possible for all tours and is always subject to availability. Change of date requests that are made with less than 5 days’ notice will not usually be accepted. Change of date requests may be subject to an adjustment fee which falls in line with the cancellation fee structure.

Child Policy: Children are permitted on most tours, however due to the nature and length of tours, it may not always be recommended. Please check with our reservations team for recommendations before booking. Child rates are available on most tours. Please check the relevant tour page for child age ranges. Due to limited luggage restrictions in vehicles, pushers and prams are not permitted on some tours. Please ensure you check with our reservations staff before you bring them along to the tour. Passengers who show up with these items on tours which do not allow them may be refused boarding without refund. Infants (under 2 years of age) are permitted on some of our tours however child restraints are not provided. Please ensure you discuss your infant with our reservations team before booking.

Luggage Policy: Luggage for day tours: There are no luggage storage facilities on most day tours, please do not bring your luggage with you. Luggage may be stored with your accommodation provider for the day. Any inappropriate luggage presented on the departure day (including strollers) may result in refusal to board. Luggage for multi day tours: Maximum of 20kg per person unless otherwise indicated on the Tour Page.

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Pick up and Drop off Services: Immersive Tours may offer complimentary pickup and drop off services for certain tours. Each tour will have its own list of pickup / drop off locations and can be viewed in a link on each tour page. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Immersive Tours cannot be held responsible for passengers who fail to load.

 

It is the passenger’s responsibility to ensure that the tour details on their confirmation are correct and the contact details they have provided are up to date. It may be necessary for Sightseeing Tours Australia to contact passengers regarding the tour prior to departure date. We recommend providing an Australian mobile number and checking your email regularly prior to your tour.

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Meals: Tours do not include meals or drinks unless otherwise stipulated, however stops will be made during the day where refreshments can be purchased on the day.

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Travel Gift Vouchers: Gift vouchers are available in Australian Dollars and can be used to purchase any Immersive Tours  tour products. Gift vouchers are valid for 12 months from the date of issue. Gift vouchers are non-refundable or redeemable for cash. If the full balance of the voucher is not redeemed in one transaction, the balance will remain on the gift voucher with the same expiry date and cannot be exchanged for cash. Any cost exceeding the Gift Voucher value when redeemed will need to be paid by another payment method. You are responsible for the use and security of your Gift Voucher. Immersive Tours  will not reimburse or replace any gift vouchers that have been lost, stolen or misused.

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Communication Policy: We may use the information you provide including your name, phone number and email address to contact you with booking information, product updates and promotional information. All marketing communications will provide you with an opportunity to opt out of further communications.